In order to ensure that you receive the best possible administration and claims service, please follow the four simple steps below in the event of treatment being needed at Family Medical Practice.

1.    Present your personal insurance card and if possible your table of benefit when you arrive for (prior to) your first consultation.
2.    Fill in the Payment Scheme form.
3.    Check the claim form and invoice that Family Medical Practice provide after your treatment and sign it to confirm that you have received the treatment stated.
4.    Settle any charges which relate to co-insurance, deductible or items excluded on your policy prior to leaving the clinic

For further information on our Insurance Administration and Claim Procedure, please contact the Reception Desk of your nearest clinic

Hanoi:    +84 4 3843 0748
Danang: +84 511 3852 699
HCMC:    +84 8 3822 7848
Japanese Hotline: +84 8 3822 1919

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