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SUBSCRIBE TO SAVE YOUR LIFE - CALL FOR IMMEDIATE ASSISTANCE
Every second counts in a medical emergency. Delayed treatment can lead to devastating – even fatal – outcomes. Immediate intervention is critical to survival.
Your peace of mind is just a phone call away. Whenever a life is at risk, *9999 is ready to respond, quickly dispatching a medical response team to the scene.
Our trained emergency dispatch operators provide immediate, lifesaving medical advice based on internationally proven guidelines. From the moment you call, our well-established question and answer protocols determine the fastest response to any emergency. The ProQA system assesses the severity of the situation and triggers an ambulance dispatch if needed, anywhere within Ho Chi Minh City, ensuring the earliest possible life-sustaining care and the best chance of recovery. Our ambulances are like mobile intensive care units, manned by professional teams who maintain a constant telemedical link with the alarm center and the emergency teams in the medical centers.
Accredited by IAED (International Academies of Emergency Dispatch) The world's leading standards setter in first responders research and protocols
The first and only internationally accredited ambulance response service in Vietnam, *9999 stands as a pillar of excellence. Founded on ProQA technology – a proven emergency response system implemented in 48 countries and almost 2900 call centers in more than 3,000 cities worldwide. Staff members are certified under the International Academies of Emergency Dispatch, the largest, world-leading standards-setter operating around the globe in first-responder research and protocols. Available 24/7 in English and Vietnamese, *9999 offers families, institutions, and individuals an immediate solution to any crisis situation where advanced medical attention is crucial to survival. Assistance begins the second you call.
MEMBERSHIP
BENEFITS
Produces meaningful health outcomes for patients by saving time in delivering critical treatment.
Enables the use of diagnostic tools to efficiently evaluate patients and determine whether emergency medical attention is needed.
Allows treatment of some patients without the need for transport, improving patient satisfaction and decreasing health care costs.
Provides rapid assessment, early notification to trauma centers and prompt triage and transport.
Supplies pre-arrival instructions, which can improve patient outcome.
Capable of CPR instruction at critical moments, which has been shown to double or triple a patient's chances of surviving cardiac arrest.
Calms people at the emergency scene, improving conditions for optimal medical personnel performance.
Relays patient information to medical personnel en route
Reduces ambulance response times to maximize patient survival rate
CARE UNITS
The *9999 ambulances function as mobile intensive care units
Automatic CPR machine (LUCAS)
Monitored defibrillator
Stair chair
Both large-capacity and portable oxygen tanks
Long-distance capacity with extra seat for accompanying family member
Independent 'bazooka' floodlight
Fast-vacuum splints
Trauma kit
Full communications link between medical dispatch & ambulance for rapid exchange of info on patient status
COVERAGE ZONE
Our coverage zone includes the whole HCMC metropolitan area and is available 24/7 to all callers.
Ambulance response is available to all callers within HCMC. *9999 subscribers who experience a life-threatening emergency are covered for unlimited and free ambulance transportation and emergency medical care en route within the HCMC coverage zone (subject to terms and conditions). Non-subscribers and out-of-zone subscribers will be charged a fee per callout.
Within the coverage zone, the ambulance dispatched for non-subscribers will be charge per usage for a day call (between the hours of 8am to 7pm) at VND 3,820,000 and for a night call (between the hours of 7pm to 8am) at VND 8,065,000. Ambulance cost are exclusive of medications used on board and are only applicable when the trip falls within our coverage zone.
For subscribers and non subscribers, pickups outside of coverage zone in HCMC are classed as medical evacuations and are charged at our normal ambulance evacuation rates starting at VND 8,304,000. Please dial *9999 for more information.
MEDICAL PRIORITY DISPATCH SYSTEM
Our training and protocol system, with the backing of the International Academies of Emergency Medical Dispatch, makes us incomparable in the world of emergency medical services.
01
State of the art procedures
Based on the most advanced medically-managed EMD system available
02
Continuous assistance
Care provided throughout the duration of the emergency
03
Time-tested methods for instant care
Established response protocols ensure immediate and effective medical attention from the moment you call
PRICING
Members are covered for unlimited emergency calls and ambulance dispatch services within HCMC, with no extra charges for in-ambulance treatment during the subscription period.
Emergency call service is available 24/7 from anywhere in HCMC with life-saving support available in English and Vietnamese.
Unlimited, free ambulance transportation and emergency medical care en route within the HCMC coverage zone (subject to terms and conditions)
For more information on coverage plans for businesses and institutions, please contact our customer service representatives by:
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